Hotel Manager Letter
TITLE
Your cousin got married recently. You helped your cousin to arrange the wedding celebration at a top
hotel. The celebration was enjoyable but the hotel made some mistakes. You decide to write a letter to
the hotel manager about the wedding celebration.
Write your letter. You must include the following:
• the names of the couple who got married and the date of the celebration
• what the guests enjoyed about the celebration
• details of the mistakes the hotel made and what you would like the hotel to do about what happened.
Cover all three points above in detail. You should make your letter polite and informative.
Start your letter ‘Dear Hotel Manager’ and remember to supply a suitable ending.
ESSAY
Dear Hotel Manager,
I am writing to share feedback regarding the wedding celebration of my cousin, Jessica Smith, and her husband, Michael Brown, held at your establishment on April 27th, 2023.
I wish to express my sincere appreciation for the positive aspects of the event. The venue was exquisitely decorated, creating a captivating ambiance that perfectly complemented the joyous occasion. Guests raved about the innovative and delectable menu, highlighting the culinary offerings as a standout feature of the celebration. The impeccable service provided by the wait staff, who consistently wore smiles and ensured all guests felt attended to and comfortable, did not go unnoticed.
While the event had many commendable elements, there were a few areas that fell short of expectations. Primarily, there were discrepancies in the seating arrangement, despite detailed instructions and layout plans provided in advance. This oversight led to confusion and discomfort among guests. Additionally, the intermittent malfunctioning of the audio💥visual equipment disrupted speeches and presentations, detracting from the overall experience. Furthermore, despite prior confirmation of dietary restrictions, some guests with specific dietary needs mentioned being served dishes that did not align with their requirements.
In light of these issues, I kindly request that necessary actions be taken to prevent similar oversights in future events. While these issues were relatively minor, they had a noticeable impact on an otherwise splendid occasion. I would appreciate your consideration of some form of compensation for these inconveniences, such as a discount on a future booking or a partial refund.
I firmly believe that your hotel's esteemed reputation for exceptional service and event management will guide your response to these concerns. We eagerly await your reply and trust that future events will be executed seamlessly, without any hiccups.
Thank you for your attention to these matters.
Warm regards,
[Your Name]
TOPIC
TYPE
SUBJECT
ENGLISH LANGUAGE