Robson et al. study on human behavior
TITLE
Describe the study by Robson et al.
ESSAY
Title: The Impact of Table Spacing in Restaurants: A Study by Robson et al. (2011)
Introduction:
The study conducted by Robson et al. (2011) focuses on the influence of table spacing in restaurants on emotional, intentional, and anticipated behavioral reactions of participants. This essay will analyze the methodologies and findings of the study to understand the implications of table spacing on customer experiences in dining scenarios.
Methodologies:
💥 The study involved over 1000 American participants who were surveyed.
💥 Participants provided demographic information such as age, frequently visited restaurants, and ethnicity.
💥 The survey consisted of 32 statements measuring emotional, intentional, and anticipated behavioral reactions.
💥 Participants were shown one of three images depicting tables placed at distances of 6, 12, or 24 inches apart.
💥 Three dining scenarios were presented: romantic, with a friend, and during a business lunch.
Findings:
💥 Participants in the study reported feeling more crowded, less private, more dissatisfied with the table, and having a less positive meal experience when the tables were spaced 6 inches apart.
💥 Women tended to feel more uncomfortable than men across all three distances.
Conclusion:
Robson et al.'s study highlights the significance of table spacing in restaurants on customers' emotional and behavioral responses. The findings suggest that closer table spacing can lead to negative experiences and discomfort among diners, particularly for women. This research provides valuable insights for restaurant owners and designers to consider when planning seating arrangements to enhance customer satisfaction and overall dining experience.
Overall, the study by Robson et al. (2011) sheds light on the importance of table spacing in restaurants and its implications on customer perceptions and experiences.
SUBJECT
PSYCHOLOGY
LEVEL
A level and AS level
NOTES
💥 Over 1000 American participants surveyed.
💥 Participants gave their details first (e.g. age, restaurant used frequently, ethnicity).
💥 The second part of the survey measured emotional, intentional, and anticipated behavioural reactions, in 32 statements to one of three images of tables placed at a distance of 6, 12, or 24 inches away from each other.
💥 3 dining scenarios given – romantic, with friend, business lunch.
💥 The 6 inch space led to the participants reporting feeling more crowded, less private, more dissatisfied with the table and having a less positive experience of the meal.
💥 Women reported being more uncomfortable than men in all three distances.